Return Policy
Return Policy
At The Called, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return most items for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Return an Item
To initiate a return, please contact us at [your email] with your order number and the reason for your return. We'll provide you with a return shipping label and instructions on how to send your package.
Refunds
Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Your refund will be credited to your original payment method.
Exchanges
If you need to exchange an item for a different size or color, please contact us and we'll be happy to assist you.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable products
- Personal care items
- Sale or clearance items (unless defective)
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.